Portfolio
Selected Work
Enterprise-grade design work spanning customer experience, fintech, and organizational transformation.
AllCustomer ExperienceFintech & BankingEnterprise Design
Customer ExperienceZalando SE
45% fewer repeat contacts for 50M+ customers
Contextual Self Help platform | Zalando SE | Otobong Okoko, Senior Product Designer
45% reduction€3.2M saved
Customer ExperienceZalando SE
Doubled chatbot automation from 23% to 48%, saving €4.11M annually
Guided conversational chatbot | Zalando | Senior Product Designer
48% Automation Rate€4.11M saved
Fintech & BankingSterling Bank
$263M disbursed with zero defaults through trust-first design
Nigeria's first digital lending platform | Sterling Bank | Product Designer & Design Engineer
$263M disbursed0% defaults
Enterprise DesignUnited Bank for Africa
$960K saved by replacing 7 fragmented HR systems across 20 African countries
Enterprise HR platform | UBA | Design Lead
$960K saved85% adoption